FAQs

Frequently Asked Questions

How can I get support?

Paid customers please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it


I have lost/forgotten my Username/Password?

Email support from your registered email address and we will help you.

How do I set up ItsHidden.eu?

Please click here

My connection is slow?

These connections run on very fast equipment and tier 1 bandwidth and should not be slow.  There are however some considerations.  If you connect from a very busy network into ours we can only connect you at the slowest point in this chain.  Try connecting to a server in a different location, this may resolve your issues.

Go to speedtest.net when logged in.  Click on the nearest connection to the server.  Log out of itshidden and click on the same location again.  If there are no major differences it is your ISP's connection.  If there are major differences we will be responsible for looking into this and finding out why!

I get error 619 when trying to connect?

The packets we need to connect you to our service(PPTP) are being blocked usually by your router.

I get error 691 when trying to connect?

This means your username or password are incorrect.

I want to delete my account, how do I do this?

Simply leave your account dormant for 6 months and it will be removed.  

How good is your bandwidth?

Our bandwidth is 1:1 contention ratio.  What this means is that on some services they may claim to have 2 Gigabits of bandwidth which in theory they do however they are sharing this with up to 50 other people which at peak times makes it slow.  We however buy bandwidth for our exclusive use only and therefore the connection is as fast during peak time as it is off peak!

How is my privacy maintained?

When you connect to ItsHidden.eu we create a 'Tunnel'.  This is another word for a connection between us and you.  All data in this 'Tunnel' is encrypted so that only you and ItsHidden.com know the contents of what is being sent.  The data is encrypted to 128 Bits.  This is an excellent level of security whilst maintaining good levels of performance, even on older machines and lower powered devices such as Phones and Netbooks.

What information do you store?

We do not store any information ands we are not required to do so. 






 

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How did you hear about ItsHidden.eu?

 

How does it work?

How does it work?

 

When you browse the Internet normally through any network your information is open to anyone to read.  This is very simple and allows someone to see where you go, what you do and more importantly, capture your personal information.

 

At ItsHidden.eu we create a connection called a VPN.  This is a secure connection that encryts all your information and is not readable by anyone else so wherever you are your privacy is always maintained!  There is no software required and ItsHidden.eu works on all Platforms including Windows, Mac, Linux, IPhone etc